![]() ![]() Repair the disk by booting from the Recovery HD.Use safe mode to isolate issues with your Mac and Playing Safe - what does Safe mode do? Test in safe mode to see if the problem persists, then restart normally.Reset your Startup Disk and Sound preferences, if needed, after resetting the PRAM.Reset the System Management Controller (SMC).Disconnect all third-party peripherals.Shutdown the computer, wait 30 seconds, restart the computer.You should try each, one at a time, then test to see if the problem is fixed before going on to the next.īe sure to backup your files before proceeding if possible. You can try this:Ī Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later ![]() Based on what you have reported it's impossible to know why you have the problem. If your Wi-Fi is dropping its connection, it may be for many reasons. Unless you learned how to interpret them, they are of little value. The log entries are intended for developers and Apple engineers. My homework assignment was to go home, erase the machine and not restore the backup.įingers crossed this work, but if Apple’s online troubleshooting advice is to run the diagnostic, and the diagnostic tool tells you to call technical support, why are the diagnostic reports so universally dismissed? But the wifi was working so, unsurprisingly, no problem found. I had a Genius Bar appt this morning and, same thing: the tech, super nice guy, dismissed the reports I’d generated while the wifi wasn’t working, saying his diagnostic tool was better. Yet every service tech I’ve spoken with has dismissed the reports, opting instead to hang out with me to wait for the wifi to cutout. I now have 11 0.5MB+ Wi-Fi diagnostic reports generated while the Wi-Fi was on the fritz (note that when the Wi-Fi restores while the diagnostic tool is running, the tool tells me the wifi is working and doesn’t generate a report). All of my other devices show strong signals, as does my partners identical MacBook Air, but my MacBook Air can’t make a Wi-Fi connection for a few minutes or 30+. ![]() In the five or so months since trading in my 2015 MacBook Pro for MacBook Air with the M1, almost from day one I’ve been dealing with intermittent, yet persistent, Wi-Fi issues. Support team disinterested in wifi diagnostic reports I’m puzzled. ![]()
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